Preorder Q&A
Game FAQ
Is this project endorsed by Cephalofair?
No. Cephalofair does not endorse or sponsor this product. This game uses original Gloomhaven assets shared by Isaac under creative commons license BY-NC-SA 4.0.
Do I need Gloomhaven to play this?
Yes, as the components in Gloomhaven are required to play.
Is this a "for-profit" project?
No, this is a not-for-profit endeavor and a purchase is not required to play. If you do not want to preorder the physical version, the files can be downloaded for free and can be used to print at home, or you may privately arrange for them to be printed through a print shop.
Has this been playtested?
Yes. All scenarios have been playtested with various party compositions and all classes have been thoroughly tested by veteran Gloomhaven players, some of which are official Frosthaven playtesters.
Is this game similar in complexity to Forgotten Circles?
No. The goal of the designers was to produce "more Gloomhaven", and players can expect a play experience similar to the base game.
Who designed the add-on?
The add-on was designed by outside creators separately from the Crimson Scales, but has been verified for quality and balance and comes highly recommended by the designers of the Crimson Scales. The content featured in the add-on is slightly more complex, and fully compatible with the Crimson Scales campaign.
Preorder FAQ
Which printing service are you using to print the game?
Due to the scale of the project, the printing company PrintNinja will be fulfilling the bulk order. They can offer the best pricing and the bulk print order will be sent to a US warehouse to fulfill individual orders.
When would I receive the game?
After the webstore closes, the order will be submitted to Printninja. You can view their timeline table under "Custom Games" here: https://printninja.com/printing-resource-center/printninja-process/turnaround-times/ (freight shipping). You will receive email updates along the way, including when production is complete and when the bulk order arrives in the fulfillment center (US or EU). The estimated shipping time listed under the shipping carrier refers to the timeline once the game ships from the fulfillment center, not from the time you place the order.
I signed up on the preorder registry list but no longer want to buy the game. What do I do?
No action is required on your part. There was no purchase commitment made when signing up on the list, so if you do not want to buy the game for any reason, you are not obligated to do so.
If I preorder the game now, can I decide to cancel my order in the future and get a refund?
No. Please only preorder the game if you are confident that you will not need to cancel the order. Please review all information, ask all questions and review materials before ordering. It will be too late to adjust the bulk production order after the webstore closes, and I am personally responsible for any losses incurred by cancellations.
After I place the preorder, who do I contact if I need to change my address?
You will receive an email notifying you that the games have arrived in the warehouse., followed by a tracking number once your order ships. You can change your shipping address at any point until the order ships by sending an email to nhclogisticsnj@gmail.com with your order number and inquiry. You can also contact them in the event your order arrives damaged.
Where will my preorder money go?
The funds collected will go directly towards the print shop, US warehouse, and shipping carrier. We do not anticipate any proceeds, but in the event there are proceeds due to receiving more orders than expected and becoming eligible for a larger discount tier, the proceeds will be applied toward embellishing the game.
What does the preorder cost include?
The preorder price covers the cost to print the game as well as the cost to ship it from the printer to the logistics center, and for the logistics center to inspect the shipment and pack each order to ship to you.
What does the shipping cost include?
The shipping and handling cost includes shipping the game to you, but does not cover import taxes outside of the US, unless you are located in Europe. Any country-imposed taxes or fees are the responsibility of the recipient. If you are ordering from Europe or the UK, your order will be sent to the European fulfillment center.
Does the print shop have the option to ship individual orders?
No. We switched to Printninja due to communication and pricing, and shipping each order door-to-door with the original print shop was 2x the price of bulk printing.
How will payment be collected?
Payment is collected securely on the Shopify portal to NHC Logistics. You can input a credit or debit card number through guest checkout.
How can I preview all of the assets?
The assets are being uploaded to a database by any2cards. Once the database is live, a button will be posted on the homepage of the website.
Will the game arrive with all of the pieces inside the box?
Yes, all of the components will be in the box. Cards will be shrinkwrapped in decks. To minimize assembly costs, class tuckboxes are not preassembled.
Are miniatures included?
No. The printed box includes standees. You will have the opportunity to buy miniatures separately, and will be notified of this opportunity via email once it becomes available.
If I don't want to buy the game now, can I do so in the future instead?
This is a not-for-profit endeavor and we are not purchasing any extra inventory to resell. All preorders are being collected, and one bulk production run is being issued directly based on the quantity of preorders. We do not anticipate organizing a second printing at this time. You are welcome to download the materials and have them printed independently.
How will I receive updates on my order?
We will send out emails as the production progresses, including the point in time when production is completed and the product arrives in the fulfillment centers.
